Terms & Conditions
What if I want to return a piece of jewellery?
We are only able to offer refunds or returns on pieces that are found to be faulty. We
may sometimes be able to offer exchanges so please drop us an email to find out.
Please note that postal costs for returned items are the customer’s responsibility.
Returned items must reach us safely and in good condition so we recommend using
a tracked postal service.
in accordance with Uk Health & Hygiene regulations, we cannot accept the return
of earrings. this does not affect your statutory rights.
how should i take care of my iona brown jewellery?
With all jewellery, wear and tear will occur over time depending on how the piece is
worn and stored. We encourage you to take care when wearing it daily and to be
careful when not to damage or scratch your jewellery. Always take off and store it
whilst doing any rough or heavy work – lifting, gardening etc.
All metals become dulled and tarnished from contact with chemicals, so it’s best to
remove your jewellery when you shower, spray perfume, apply lotion or exercise.
All of our jewellery comes to you packaged in its own beautiful box. When you’re
not wearing your jewellery we recommend that you store it in its original box. this
can help to prevent it becoming scratched or tarnished.
If you would like to have your jewellery re-plated in the future we can arrange this
For you for a small fee. please get in touch to discuss further.
Can I clean my jewellery?
Over time metal will dull however it can be easily and quickly cleaned, restoring it to
it's original finish. To clean your jewellery add a few drops of washing up liquid to
to some warm water and clean gently with a soft toothbrush. Dry your pieces
carefully with a soft towel.
Gold plating does wear off over time, you can ensure that it lasts as long as long as
possible by being careful when wearing, storing and cleaning your gold plated piece
and always removing your jewellery when spraying perfume, applying lotion,
showering, swimming or exercising. Gold plated pieces can be cleaned using warm
water. However please ensure you take extra care as this will slowly wear down the
layer of gold.
I’m not sure what size I am?
We are happy to send out ring sizers, so your ring will be the perfect fit. We highly
recommend that you do this as we charge £10 to resize rings.
WOMENS - SINGLE RINGS WOMENS – Double Rings MENS - SINGLE RING
SMALL - UK SIZE L SMALL - UK SIZE L/M SMALL - UK SIZE
MEDIUM - UK SIZE N MEDIUM - UK SIZE N/O MEDIUM - UK SIZe
LARGE - UK SIZE P LARGE - UK SIZE P/Q LARGE - UK SIZE
We hope you find this information helpful – please do not hesitate to get in touch by
email if you have any more questions.